Arrow Energy

Helpful Resources

System User Guide

Click here for helpful guides and videos to assist with the registration of workers and induction bookings.

Adding and Removing a Cardholder (print and scan)

Complete and return this form if you have a new worker who is already registered to a different company in the system, and you need them added to your company.

Workers can be removed from your company by selecting Manage Employees, selecting the workers profile and then selecting End Employment.

Frequently Asked Questions

Please click to expand the FAQ below.

1. What is Workforce Management?

Workforce Management is used by Arrow Energy to ensure that workers are adequately trained and
qualified to perform work on their site(s).

2. What benefit does the system have for Vendors?

Registration ensures you are aligning to the Arrow Energy safety, health and risk management policies. The system is your opportunity to prove you have the systems, qualifications and competencies to work safely for Arrow Energy.

Benefits include:

• Joining an online database of trusted and qualified businesses and workers
• Having higher quality work opportunities because you can prove you’re fit to work
• Maintaining an online, portable profile
• Receiving electronic reminders to stay compliant and ready to work
• Managing your own profile – roles, competencies, and training – in the Avetta system at any time, 24/7
• Accessing a support centre of industry and software specialists if you need help reaching compliance or navigating the system.

3. What documents do I need to upload to register?

Documents may include but are not limited to:

- Photograph
- Proof of Identity
- Generic Induction Cards
- High-Risk Licenses
- Trade or Tertiary Qualifications
- Certificates or Statements of Attainment

4. Why do I need to provide my photo?

Physical cards, eCards, and the Workforce Mobile App will display your image alongside your name and unique profile ID. When accessing the site, our clients and/or their security representatives can match your face to your profile, ensuring the correct person is accessing the site and that they are compliant and authorized to do so.

5. Why do I need to provide my date of birth?

Your date of birth is used to differentiate you from another worker with the same name. The combination of your name and date of birth ensures your Avetta profile stays unique to your records, so even if you change companies and start working for other clients, you can take your records with you.

6. Why do I need to provide my phone number?

eCards and invitations to use the Workforce Mobile App are distributed via a Short Message Service (SMS) which can only be delivered to a mobile phone. Clients can also use this system to send important notifications through a broadcasting service.

7. Why do I need to provide my email?

Invitations to complete client-required orientations, inductions, and training courses hosted in the Avetta Learning Management System (LMS) will be sent directly to your email address. System notifications, including expiry notifications and requests to renew your training and competency requirements will also be directed to your email.

8. Why do I need to provide my gender?

This is an optional field to enter for yourself or your workers. You have the option to select Prefer, not to say. This field enables businesses to report how they compare to others in their sector and of a similar size. This information is used to help organizations identify where they are doing well and where they need to improve.