Workforce Management System

Common Questions

For personalized assistance, call us at 1300 175 307 or email [email protected]

What is Workforce Management?

Workforce Management is used by PUMA Energy to ensure that workers are adequately trained and qualified to perform work on their site(s). 

How does the system benefit contractors and suppliers?

The system is your opportunity to prove your workers have the qualifications and requirements to work safely. Benefits include:

- joining an online database of trusted and qualified businesses workers
- having higher quality work opportunities because you can prove you’re fit to work
- maintaining an online, portable profile
- receiving electronic reminders to stay compliant and ready to work
- enjoying a transparent cost model
- accessing a support center of industry and software specialists if you need help reaching compliance or navigating the system.
- managing your profile – roles, requirements, and training – in the system at any time, 24/7

How much does worker registration cost?

Worker Registration is currently free for all PUMA Energy suppliers.

What documents do I need to upload to register?

Documents may include but are not limited to:

Webinar registration

Who do I contact if I have questions?



Why do I need to provide my photo?






Why do I need to provide my date of birth?





Why do I need to provide my phone number?





Why do I need to provide my email?







Why do I need to provide my gender?







How is my data protected?





I’m receiving an Application Not Authorized to use CAS error; what do I do?

ON_DEMAND Webinar link will be available shortly.

Call us at 1300 175 307 or email [email protected].




Physical cards, eCards, and the Workforce Mobile App will display your image alongside your name and unique profile ID.
When accessing the site, our clients and/or their security representatives can match your face to your profile, ensuring the correct person is accessing the site and that they are compliant and authorized to do so.


Your date of birth is used to differentiate you from another worker with the same name.
The combination of your name and date of birth ensures your Avetta profile stays unique to your records, so even if you change companies and start working for other clients, you can take your records with you.


eCards and invitations to use the Workforce Mobile App are distributed via a Short Message Service (SMS) which can only be delivered to a mobile phone.
Clients can also use the system to send important notifications through a broadcasting service.



Invitations to complete client-required orientations, inductions, and training courses hosted in the Avetta Learning Management System (LMS) will be sent directly to your email address.
System notifications, including expiry notifications and requests to renew your training and competency requirements, will also be directed to your email.



This is an optional field to enter for yourself or your workers. You have the option to select Prefer, not to say.
This field enables businesses to report how they compare to others in their sector and of a similar size. This information is used to help organizations identify where they are doing well and where they need to improve.



Avetta respects the privacy of every person who contacts our company or is associated with the services that we provide to our customers. Our Privacy Policy outlines the information we collect and how it is used.



This will only occur the first time you try to access the system. If you log out of the system, including out of Avetta Connect, and log back in, the issue will be resolved. If the problem persists, please contact 1300 175 307.

What suppliers value about the Avetta platform